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Lean Fundamentals for Service Professionals Workshop

Lean Fundamentals for Service Professionals Workshop

Thursday, April 29, 2021 (8:00 AM - 4:00 PM) (CDT)


Designed for service professionals, this workshop places students within a role in a hypothetical company experiencing operational trouble in more than a few areas. Together we will go through the process of identifying and scoping an improvement project, visualizing the end-to-end workflow, and implementing improvements targeted at streamlining the process.

This workshop is perfect for people who heavily utilize computers and/or work in service or transaction- based roles (sales, customer service, insurance, healthcare, banking, estimating, engineering, contracting, education, finance, etc.).

Students will:

• Learn to apply a core set of Lean Six Sigma tools in a risk-free, simulated environment.

• Learn how to identify waste and eliminate inefficiencies when the workflow is “invisible” (i.e., those “non-manufacturing processes”).

• Broaden their awareness of Lean Six Sigma: What it is, why it matters, and how it is utilized.

• Learn how to use proven Lean Six Sigma tools to be able to start simplifying their work and implementing improvements.



Thursday, April 29, 2021 (8:00 AM - 4:00 PM) (CDT)

Thursday, April 29 • 8:00 a.m – 4:00 p.m.

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